Common Questions
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Do you charge for a diagnosis?
What are your rates?
How soon can you fix my computer?
What do I need to bring to your office?
Do you guarantee your work?
Are my files and equipment safe at your office?
Can you fix my computer at my place?
Do you fix laptop computers or printers?
Can your recover lost files or passwords?
What forms of payment do you accept?
Do you provide phone or remote support?
Q: Do you charge for a diagnosis?
A: We provide a FREE diagnosis if you bring your equipment to us. We will spend up to 15 minutes to examine your computer and give you a firm estimate for how much repairs will cost, usually while you wait. Occasionally, we charge $49 for an advanced diagnosis, such as a laptop problem that requires us to disassemble the laptop or a very intermittent problem that requires overnight testing. That charge is waived if we perform any work.
Q: What are your rates?
A: Admittedly, Strike Twice is not the cheapest computer firm in town. However, our 22 years of experience often helps us solve problems that others (including Geek Squad) have not been able to. We also are able to fix a computer faster and more efficiently than most other technicians. We charge $119/hour to fix your computer within three business days or to come to your location within three business days. We charge $149/hour for same-day or next-day service. For after-hours or weekend work, we charge a bit more at $179/hour. We charge a half-hour minimum at our place and an hour minimum at your place, in addition to a $49 trip charge.
Q: How soon can you fix my computer?
A: We can fix your computer as soon as the same day, barring the availability of parts. We charge a little higher rate for same-day or next-day service ($149/hour) and a bit more for weekend and after-hours service ($179/hour). If you can wait three business days, you can enjoy our lowest rate of $119/hour. If you need service after hours, call 952-939-0174 and press "0" to transfer to our after-hours emergency number.
Q: What do I need to bring to your office?
A: If you are bringing a desktop computer, we do not need the monitor, power cord or keyboard unless you feel that is part of the problem. We just need the "box" or system unit. If you are bringing a laptop, do not forget the laptop AC adapter. If possible, try to bring your operating system or recovery disks, although we do have a library of system disks.
Q: Do you guarantee your work?
A: We want you to be satisfied with Strike Twice. We guarantee all of our service work for 90-days, except for data recovery. If we cannot fix your problem, we do not charge you. If someone gets a new spyware or virus within the 90 days, that would not be covered since it is a new threat. Most of our new computers have a standard one-year warranty with optional onsite and two- and three-year warranties available. Our used equipment typically has a 90-day warranty.
Q: Are my files and equipment safe at your office?
A: We have an alarm system at our office and only our employees have the keys to our workroom. Your files also are safe from prying eyes. Each workbench is backed by a uninterruptible power supply (UPS) and surge protector and we have a deluxe firewall to protect your computer from hackers. We often back up your hard drive before we begin work, and we securely wipe those backup drives after two weeks once we know your computer is fixed. If you trade in a hard drive or entire computer, we securely wipe the data as well. We do not snoop in your pictures or other files and respect the nature of your files. Our only responsibility is to report illegal activies, such as child pornography.
Q: Can you fix my computer at my place?
A: We can fix your problem at your location, especially if it's an Internet or network issue. We charge a $49 trip charge. We prefer to work on your computer at our office, where we have the tools and parts at our disposal in a static-free environment. For lengthy processes, such as virus scanning or copying data, we take ourselves off the clock when at our office. At your home or office, we charge for all time waiting for these processes to complete.
Q: Do you fix laptop computers or printers?
A: Last year was the first year where notebook sales surpassed desktop PC sales. We have been building laptops and repairing them for over 10 years. We have a variety of laptop parts available, including AC adapters, LCD screens, hard drives, and memory. Occasionally, we may have to order parts, which may increase the turnaround. Often, inexpensive printers are not worth fixing but we can fix larger, more-expensive laser printers.
Q: Can you recover lost files or passwords?
A: We have invested thousands of dollars in tools to recover failing hard drives, corrupted files, and lost passwords. We can retrieve a computer's Internet history, lost pictures, scrambled databases and more. We charge a minimum of $149 to attempt the recovery and charge for any time beyond the first hour of recovery.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Discover and American Express credit cards. We accept business checks from existing customers. We also accept check debit cards. Of course, cash is also accepted.
Q: Do you provide phone or remote support?
A: We provide FREE phone support to customers if the questions are five minutes or less. We want you to have a relationship with us and we'd be glad to help you over the phone. If the call takes longer, we may ask to charge you $49 for unlimited phone support for the call. If we cannot solve the problem over the phone, we will waive the phone charge if you hire us to fix your problem. We can do remote support but we prefer to feel, see, hear, and touch your computer.